Skip to content
PatientArc logoPatientArc
Platform

A patient journey workspace for the work between visits.

PatientArc is one reviewed operating layer that sits between visits — watching recall, schedule gaps, messages, benefits, and claims, and handing your team a short list of drafted actions to approve each day.

Start PatientArcSee workflows
PatientArc platform view of the daily arc: recall, schedule, messages, benefits, and claims in one queue.

Today · Op 2

Live
  • 10:00Crown prep — Maya L.
  • 11:00Open chair · 60 min
  • 12:30Hygiene — David R.
Daily Arc

The day, organized before you arrive.

  • Shows confirmations sent overnight, schedule risks, and waitlist matches in one list
  • Staff review the list each morning and decide what to send or skip
  • Never sends a patient-facing message without a staff tap
PatientArc arc diagram connecting recall, schedule, messages, treatment, benefits, and claims.

Morning brief

Today
  • 14 confirmations sent
  • 2 schedule risks flagged
  • 6 waitlist matches ready
Open Chair Recovery

See gaps before they become empty chairs.

  • Flags open time by op and provider as soon as it appears
  • Suggests a matching patient from the recall list, with the reasoning shown
  • Staff choose whether to send the outreach — it never goes out on its own
PatientArc schedule board showing an open chair matched against a recall candidate.

Open chair

11:00 AM · 60 min · Op 2

Dr. Patel · Hygiene

Best match: Emily T. — recall overdue 4 mo, lives 4 min away.

Recall Arc

Bring overdue patients back, on a cadence staff set.

  • Tracks who's overdue by hygiene or recare interval
  • Drafts an outreach message for each overdue patient
  • Staff approve, edit, or hold every draft before it sends
PatientArc recall queue with drafted outreach messages awaiting staff approval.

Recall queue

  • Emily T.Hygiene · 4 mo overdue
  • Marcus J.Hygiene · 6 mo overdue
  • Priya S.Recare · 9 mo overdue

3 drafts awaiting staff approval

Message Desk

Every message sorted by what needs a reply first.

  • Collects SMS, voicemail, and portal messages into one queue
  • Flags the ones that need a same-day answer
  • Drafts a reply for staff to review — it never replies on its own
PatientArc message desk with an incoming patient text and a drafted reply.

Reschedule — Crown prep

SMS · 2 min agoHigh

Hi, I need to move my Tuesday appointment. Anything Friday afternoon?

Suggested reply

Hi Mark — Friday at 2:30 PM with Dr. Patel works. Reply Y to confirm.

Benefits Workspace

Benefit checks, pulled up before the patient sits down.

  • Shows eligibility and coverage details on the pre-visit rail
  • Highlights plans that need a manual call to confirm
  • Every coverage detail is reviewed by staff, never assumed
Abstract PatientArc interface detail with connected benefit and claim nodes.

Benefit check

Aetna PPO — Maya L.

Verified · D2740 covered at 50%

Claim Packet Prep

Claim packets assembled before the deadline is close.

  • Checks each claim for a narrative, x-rays, and attachments
  • Flags what's still missing, like an EOB
  • Staff review and submit — packets never leave the workspace on their own
PatientArc claim packet checklist showing completed and missing items.

Claim packet

  • Narrative
  • X-rays attached
  • EOB needed
Follow-up Loop

Accepted treatment that stalls, brought back into view.

  • Tracks patients who accepted treatment but haven't scheduled it
  • Drafts a check-in message on a cadence staff configure
  • Staff approve every send; the loop never closes itself out
  • Every action stays visible and reversible
PatientArc follow-up loop tracking accepted treatment awaiting a scheduled visit.

Approval queue

3 awaiting review
  • Recall draft for Emily T.Hygiene · 4 mo overdue
  • Reply to Mark D.SMS · suggested time
  • Treatment follow-upAccepted plan · day 12

See the platform on your own schedule.

AI prepares drafts across every module. Staff approve every patient-facing action before it goes out.

Book a demoSee pricing